Company Overview VCATCH is a leading BPO company operating on Six-Sigma standards. With a team of experienced professionals and state-of-the-art technology, we provide cost-effective call center services to various industries, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. Our aim is to help businesses enhance their ROI and experience growth. With 51-200 employees, VCATCH is committed to delivering excellence. Job Overview A fantastic opportunity for a Tele Collections Representative to join VCATCH, a leading BPO company in Bangalore. As a Tele Collections Representative, you will be responsible for contacting customers to collect outstanding debts and negotiate payment plans. This is a full-time position based in Bangalore, Karnataka, India, with a salary range of market competitive rates. We welcome freshers with less than 1 year of experience to apply. Qualifications And Skills Hindi is mandatory. Excellent communication skills, both verbal and written Strong negotiation and persuasion abilities Good problem-solving skills Ability to handle difficult or irate customers with empathy Attention to detail and accuracy in data entry Basic computer skills and familiarity with CRM software Ability to work well in a team environment Ability to work under pressure and meet deadlines Prior experience in collections is a plus, but not required Roles And Responsibilities Contact customers via telephone to collect outstanding debts Negotiate payment plans and agreements with customers Handle customer inquiries and resolve any issues or disputes Update customer information and payment records accurately Maintain a high level of professionalism and customer service Adhere to company policies and procedures Meet individual and team targets Provide feedback on customer trends and issues to management