Customer Care Expert

Swastik Placement Agency

Ahmedabad, Gujarat
Rs. 3,60,000-4,20,000 per year
Permanent
Full-time

13 days ago
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Swastik Placement Agency is looking for a friendly and customer-focused Customer Care Expert to join our team. As a Customer Care Expert, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. This is a fantastic opportunity to work in a fast-paced environment and make a difference in customers' lives.Responsibilities

Handle customer inquiries via phone, email, and live chat
Provide accurate, timely, and professional responses to customer queries
Resolve customer issues and complaints in a satisfactory manner
Maintain customer records by updating account information and documenting interactions
Escalate complex issues to the appropriate departments for resolution
Stay up to date with product information, promotions, and company policies
Ensure customer satisfaction by going the extra mile to meet their needs and expectations

Requirements

Prior experience in a customer service role
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Ability to remain calm and professional under pressure
Empathy and patience when dealing with customers
Attention to detail and accuracy
Proficient computer skills
Flexibility to work evenings, weekends, and holidays as needed

Swastik Placement Agency