Program Events, Analyst
Nielsen
- Mumbai, Maharashtra
- Permanent
- Full-time
- Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
- Train, certify, and adhere to standard operating procedures and business policies
- Execute data entry via databases
- Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
- Work with clients to complete day to day business-as-usual activities
- Support on-call rotations or off-shift availability, as required
- Perform quality checks to ensure data integrity for clients and downstream systems
- Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
- Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
- Assist Process Lead/Team with user acceptance testing for new software releases
- Flexibility, Able to accommodate longer shifts on Monday's
- Other duties as assigned
- Must be able to work United States EST day shift / India IST night shift
- Fluency in English - both written & verbal
- Ability to interact with clients via email and/or telephone call
- 2 year college degree or 2+ years of equivalent work experience
- Proven record of delivering quality results on time with high attention to detail
- Proven data entry skills and experience
- Uses logic to analyze data and capability to draw conclusions and convey results
- Effective writing, grammatical, organizational, analytical, and communication skills
- Proficient with use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
- Strong interpersonal skills and the ability to work effectively with others
- Basic knowledge of US TV networks, channels, and programming (e.g. shows, news, and sports)
- Must be able to work accurately under deadlines and willing to work outside regular business hours, as required