PD : Collections : US shift : Uppal
Genpact
- Hyderabad, Telangana
- Permanent
- Full-time
Responsibilities
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
- Inbound & outbound calling
- Provide payment plans basis customer requirement
Minimum qualifications
- Graduate (in any stream)
- Relevant experience
- Excellent Communication Skills (verbal and written)
- Good customer handling skills
- High Energy level
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.