Senior Manager : WFM

Genpact

Noida, Uttar Pradesh
Permanent
Full-time

16 days ago

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Manager – WFM
In this role, will require you to build & develop advanced analytics capabilities and assets/accelerators.Responsibilities

Set correct expectations and guidelines to get required data extracted from Data engineers.
Be the primary point of contact for data engineers to work with them for managing data.
Map the business requirement to the model appropriate for clients
Work with Project lead to develop advance analytical capabilities and assets
Manage client expectations and come up with optimal solutions.

Qualifications we seek in you!
Minimum Qualifications / Skills

Master’s degree or bachelor’s degree in a quantitative discipline such as Statistics, Actuarial Sciences, Mathematics, Quantitative Finance, or Economics
Strong analytical skills with a solid understanding of statistics and predictive modeling.
Experience in the following predictive modeling techniques is a must – GLM, Linear Regression, Time Series, Segmentation/Cluster Analysis, Decision Trees & Random Forests
Well versed with R and/or other statistical tools like SAS, SPSS etc.
Advanced proficiency with Microsoft Excel, including VBA, is required.
Basic database skills, including SQL and ability to pull together disparate data sources. SSRS / SSIS Experience
Should have skills to analyze data and provide insights on trends, patterns, etc. which will be critical to the business.
Project/Program Management knowledge including working on Architecture/Design of BI/Analytics solutions (e.g. on PowerBI)
Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment.
Programming experience (VBA, Python etc.)
Demonstrate ability to work independently and in a team environment.
Self-disciplined and results oriented.

Preferred qualifications/ Skills

Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
Knowledge of scheduling functionality of Verint/Genesis/NICE
Knowledge of forecasting through Verint/Genesis/NICE
Knowledge of real tile analysis using Verint/Genesis/NICE

Ability to communicate effectively both orally and in writing with various levels of management, including translating complex ideas and data into actionable steps for business units.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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