Company Description Carico Shipping is a global logistics service provider based in Mumbai, India. We offer a wide range of shipping choices and NVOCC services, connecting customers worldwide. With affiliations to major shipping lines and logistical partners, we develop specialized multi-modal transportation and logistics solutions for our clients. Our consulting approach ensures our customers achieve a higher ROI on costs. Role Description This is a full-time on-site role for a Customer Service Executive at Carico Shipping. The Customer Service Executive will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing customer service operations. The role involves handling customer inquiries, resolving issues, and maintaining positive relationships with clients. Qualifications Excellent interpersonal skills and ability to build rapport with customers Proven track record in delivering high customer satisfaction Experience in customer support or customer service management Strong problem-solving skills and ability to handle customer issues effectively Good communication skills (verbal and written) Ability to work in a fast-paced environment and multitask Prior experience in the logistics industry is a plus Bachelor's degree in business or a related field